We’re Ranked Number One On Trustpilot

We’re Ranked Number One On Trustpilot

Thursday, February 12, 2020

We’re delighted to announce that we have been ranked as the Number 1 funeral care provider on review platform Trustpilot.

Our network of 14 funeral homes has been rated 4.9 stars out of five from 508 client reviews on the site. 98% of consumers said that our services were either great or excellent with hundreds taking to the platform to provide further comments about their positive experiences with us. Many colleagues have been individually mentioned by client families who appreciated their skills and expert service when arranging a loved one’s funeral across Coventry, Warwickshire, south Leicestershire and Northamptonshire.

Darryl Smith, General Manager of the Heart of England Funeralcare Division, said “I am so pleased to see that our efforts have not only been recognised by client families, but that they have taken the time and effort to share it for the benefit of potential client families in the future.”

Recent comments on Trustpilot about our services include:

“Compassionate, caring and kind, couldn’t do enough for us.”

“Full support was given to us, I do not think any improvements could have been made.” “They made everything as easy as possible and I wouldn’t hesitate in recommending them.”

“Always maintained the utmost professionalism, while delivering a warm, friendly and personal service.”

“Nothing was too much trouble. Very helpful, friendly and considerate staff.”

During 2020, we hope to build on our rating even further by continuing to provide the very highest standards of funeral care to our clients and their families. We regularly take time to go through the comments received and thank our reviewers, taking on any feedback that we can use to improve our offering.

More than 1.2 million new reviews are posted on Trustpilot each month and the site is amongst the 1% most popular websites in the world. More than 300,000 businesses have been reviewed and the site’s mission is to bring people and companies together to create an improved and transparent experience for everyone.

If you’d like to read our recent reviews, or leave us one of your own, visit the site here: